Refund & Revision Policy

Last Updated: 2024

1. Overview

At Plaxquazthim, we are committed to delivering high-quality website development services that exceed your expectations. This policy outlines our approach to refunds, revisions, and client satisfaction for all website development projects.

Since we provide professional services rather than physical products, our refund policy is structured around project stages, deliverables, and the work completed at the time of any cancellation request.

2. Service Agreement

All website development projects begin with a detailed service agreement that specifies:

  • Project scope and deliverables
  • Timeline and milestones
  • Payment schedule (typically deposit plus milestone payments)
  • Number of revision rounds included
  • Specific features and functionality
  • Support and maintenance terms

This agreement forms the basis for all refund and revision decisions. We encourage clients to review and understand the agreement before project commencement.

3. Refund Policy by Project Stage

Planning and Discovery Phase (0-25% complete)

If you cancel during the initial planning and discovery phase:

  • Eligible Refund: 75% of total project cost
  • Deducted Costs: Initial consultation time, research, planning documentation
  • Timeline: Refund processed within 10 business days

Design Phase (25-50% complete)

If you cancel during the design and prototyping phase:

  • Eligible Refund: 50% of total project cost
  • Deducted Costs: Design work, mockups, prototypes, planning
  • Deliverables: You retain rights to all approved design concepts
  • Timeline: Refund processed within 10 business days

Development Phase (50-90% complete)

If you cancel during active development:

  • Eligible Refund: 25% of total project cost
  • Deducted Costs: All development work completed to date
  • Deliverables: Partial website code delivery (as-is, without completion or warranty)
  • Timeline: Refund processed within 15 business days

Final Review and Launch (90-100% complete)

Once the project enters final review or has been launched:

  • Eligible Refund: No refunds available
  • Reason: Service has been substantially completed and delivered
  • Alternative: Support and revision options remain available per package terms

4. Revision Policy

Each service package includes a specified number of revision rounds:

Included Revisions

  • Quantum Starter: 2 rounds of revisions
  • Quantum Professional: 4 rounds of revisions
  • Quantum Enterprise: Unlimited revisions

What Counts as a Revision

A revision round includes reasonable adjustments to:

  • Content text and copy
  • Color scheme adjustments
  • Layout modifications within scope
  • Image replacements and positioning
  • Minor functionality tweaks

Out-of-Scope Changes

The following are considered out-of-scope and may incur additional fees:

  • Complete design overhauls
  • Addition of new pages beyond agreed scope
  • New feature requests not in original agreement
  • Third-party integrations not originally specified
  • Changes after final approval and launch

5. Satisfaction Guarantee

We stand behind the quality of our work:

  • Quality Assurance: All deliverables undergo thorough testing before delivery
  • Bug Fixes: We fix any technical bugs or errors at no additional cost within 30 days of launch
  • Performance: We ensure websites meet agreed-upon performance benchmarks
  • Responsive Design: Guaranteed functionality across all specified devices and browsers

If we fail to deliver the agreed-upon scope, we will work with you to resolve issues or provide an appropriate refund based on work completed.

6. Non-Refundable Items

The following costs are non-refundable regardless of project status:

  • Third-party licenses (fonts, stock images, plugins)
  • Domain registration fees
  • Hosting setup costs
  • SSL certificates
  • Payment processing fees
  • Completed and approved work from previous project stages

7. Refund Request Process

To request a refund:

  1. Contact us via email or phone with your refund request
  2. Provide your project details and reason for cancellation
  3. We will review your request within 3 business days
  4. We'll provide a refund calculation based on work completed
  5. Upon agreement, refund is processed within specified timeline
  6. Refunds are issued to the original payment method

We strive to make the refund process fair and transparent for all parties.

8. Post-Launch Support

All packages include post-launch support:

  • Quantum Starter: 30 days support
  • Quantum Professional: 60 days support
  • Quantum Enterprise: 90 days priority support

Support includes:

  • Technical assistance and bug fixes
  • Minor content updates
  • Performance optimization
  • Security updates

9. Force Majeure

If project delays occur due to circumstances beyond our control (natural disasters, pandemics, internet outages, etc.), we will work with you to adjust timelines. In cases of extended delays, partial refunds may be considered based on work completed.

10. Dispute Resolution

We believe in resolving issues through open communication:

  1. Contact us directly to discuss any concerns
  2. We will schedule a consultation to understand the issue
  3. We'll propose solutions or adjustments to meet your needs
  4. If resolution cannot be reached, we'll discuss fair refund options
  5. Disputes may be subject to mediation or arbitration as per service agreement

11. Changes to This Policy

We may update this Refund & Revision Policy from time to time. Changes will be posted on our website with an updated "Last Updated" date. Existing projects remain subject to the policy in effect at the time of service agreement.

12. Contact Us

If you have questions about refunds, revisions, or this policy, please contact us:

Plaxquazthim
742 Evergreen Terrace
Springfield, IL 62704
United States

Phone: +1 (217) 555-1843
Email: info@plaxquazthim.world

We are committed to your satisfaction and will work with you to ensure a positive experience with our quantum-powered website development services.